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Technical Support Engineer 4

1 month ago

Sunnyvale, California, United States Juniper Networks Full time

About the Role:

Juniper Networks is seeking a highly skilled Technical Support Engineer 4 to join our team. As a Technical Support Engineer 4, you will be responsible for delivering high-quality technical assistance for Juniper Networks' Switching products, through telephone and electronic communication.

Key Responsibilities:

  • Provide hardware and software technical support, including configuration assistance and troubleshooting of mentioned products and other peripheral systems.
  • Document and reproduce customer problems and coordinate fixes by engineering department.
  • Mentor newly hired support engineers and peers in technical areas of specialty.
  • Provide ongoing technical and process training on new product developments and service offerings.
  • Serve as team escalation point for difficult technical and customer issues.
  • Participate as technical expert in product marketing meetings, and support readiness project work.

Requirements:

  • 5+ years of experience supporting enterprise networks.
  • Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, EVPN/VXLAN).
  • AI/ML experience a plus.
  • Hands-on experience in configuration and troubleshooting of switches and routers.
  • Experience with Unix/Linux.
  • Scripting experience in Basic Shell and Python.
  • Strong transferable skills in other networking disciplines.
  • Strong communication and interpersonal skills required.
  • Network Storage experience is desired (NAS, SAN, FC, ESX, VM).
  • Requires B.S. and/or higher-level degree in Computer Science, or Telecommunications.

About Juniper Networks:

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live.

We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world.

Additional information can be found at Juniper Networks or connect with Juniper on Twitter, LinkedIn and Facebook.