B2B Customer Service Representative
7 days ago
We're a people-centric organization that fosters an environment of collaboration, high performance, and innovation. Our team values your talents and celebrates your achievements.
Client OverviewOur client is a luxury global food manufacturer with U.S. Headquarters based in West Orange, New Jersey. They're looking for a detail-oriented professional to join their team.
Position OverviewWe're seeking a B2B Customer Service Representative to manage the entire order processing cycle while maintaining positive client relationships. The ideal candidate will have 3+ years of B2B Customer Service experience and strong SAP (or other ERP) skills.
Responsibilities- Process orders and manage the entire order processing cycle from PO receipt through final delivery using SAP.
- Maximize on-time shipping, delivery, and fill rates.
- Minimize non-compliance claims - over shipments, short shipments, and damages.
- Meet with key customers to review performance, streamline order processing, and address issues.
- Answer questions, solve problems, and handle complaints.
- Create reports and analysis to support customer service & logistics; suggest any cost savings and process improvements through this analysis.
- Track shipments through warehouses and carriers using Excel and SAP.
- Communicate well both outside and within the organization - Supply Chain, Marketing, Sales, Finance, and IT.
- 3+ years of customer service experience in consumer goods.
- SAP within the CPG industry is required. EDI is a plus.
- Strong Microsoft Excel proficiency (v-lookup, pivot tables).
- Ability to multi-task and work under pressure with tight deadlines.
- Clear understanding of supply chain and warehouse best practices.
Bachelor's degree is required.
BenefitsAtrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
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