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Energy Customer Service Representative

2 months ago

Granite Falls, Minnesota, United States Quantum Dynamics Full time
About the Role

We are seeking a highly motivated and customer-focused Energy Customer Service Representative to join our team at Quantum Dynamics. As a key member of our customer service team, you will be responsible for providing exceptional service to our energy customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective customer support via telephone and written communication
  • Process commercial customer inquiries regarding electricity and gas, including invoice and contract questions, tariff extensions, and product consultations
  • Ensure customer satisfaction through follow-up conversations and issue resolution
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
  • Good knowledge of German in spoken and written form
  • Proficient in using PC applications, such as MS Office
  • High level of self-motivation, commitment, and responsibility
About Quantum Dynamics

Quantum Dynamics is a leading provider of energy solutions, dedicated to delivering exceptional customer service and support. We are committed to helping our customers achieve their energy goals, while providing a positive and inclusive work environment for our employees.