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Patient Services Supervisor

2 months ago


Hartford, Connecticut, United States Compass Group, North America Full time
Job Summary

We are seeking a highly motivated and experienced Patient Services Supervisor to join our team at Compass Group, North America. As a Patient Services Supervisor, you will play a critical role in ensuring the successful operation and customer service of our Food & Nutrition Services Department.

Key Responsibilities:
  • Ensure patient and client satisfaction by meeting and exceeding stated expectations.
  • Provide alternatives to menu options as allowed on prescribed diets, taking into account food allergies and sensitivities, cultural, ethnic, and religious preferences.
  • Interact with nursing staff to evaluate patient meal selection, tray completion, tray delivery, and tray retrieval processes.
  • Resolve patient concerns or complaints promptly and report concerns to supervisors as necessary.
  • Assist in the responsibility for all food service-related activities, including quality improvement, sanitation, infection control, and facility-related activities.
  • Perform other duties as assigned.
Requirements:
  • 2 years of food service experience.
  • Experience in restaurants, hotels, corporate dining, education, military, healthcare, and/or related food service operations.
  • Knowledge of food trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
  • Supervisory, leadership, management, and coaching skills.
  • Strong communication skills, both written and verbal, with the ability to communicate with management, clients, customers, and associate levels.
  • Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • ServSafe Certification is preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.