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Patient Services Supervisor
2 months ago
We are seeking a highly motivated and experienced Patient Services Supervisor to join our team at Compass Group, North America. As a Patient Services Supervisor, you will play a critical role in ensuring the successful operation and customer service of our Food & Nutrition Services Department.
Key Responsibilities:- Ensure patient and client satisfaction by meeting and exceeding stated expectations.
- Provide alternatives to menu options as allowed on prescribed diets, taking into account food allergies and sensitivities, cultural, ethnic, and religious preferences.
- Interact with nursing staff to evaluate patient meal selection, tray completion, tray delivery, and tray retrieval processes.
- Resolve patient concerns or complaints promptly and report concerns to supervisors as necessary.
- Assist in the responsibility for all food service-related activities, including quality improvement, sanitation, infection control, and facility-related activities.
- Perform other duties as assigned.
- 2 years of food service experience.
- Experience in restaurants, hotels, corporate dining, education, military, healthcare, and/or related food service operations.
- Knowledge of food trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
- Supervisory, leadership, management, and coaching skills.
- Strong communication skills, both written and verbal, with the ability to communicate with management, clients, customers, and associate levels.
- Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
- ServSafe Certification is preferred.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.