Claims Coordinator
9 hours ago
As a Claims Coordinator at the Institute of Inspection, Cleaning and Restoration Certification, you will play a vital role in the claims process, ensuring that all necessary tasks are completed efficiently and effectively.
Key Responsibilities:- Claims Flow Process: Understand the claims flow process, including Water Mitigation, Reconstruction, Contents, and other Environmental work.
- Data Entry: Manage data entry for each claim from First Notice of Loss through to completion in the CRM system.
- Compliance Tasks: Daily review of compliance tasks and ensure that all job tasks are completed on time.
- Job Monitoring: Monitor and update jobs in the required operating system, ensuring that the job flows efficiently through the claims process requirements and cycle times.
- Document Management: Ensure that uploading photos and other documents are appropriately described, titled, and uploaded in real-time, as well as follow up to get missing required data from homeowners and insurance/mortgage information not obtained on initial calls.
- Estimate Creation: Create and/or assist with job estimates, reviewing final estimates to ensure they are complete per company standards.
- Customer Service: Manage Customer Service issues and complaints, documenting actions and resolution.
- SLAs and Cycle Times: Understand all company cycle times and SLAs required for each job and phase.
- Client Care Calls: Ensure constant, often daily, communication with the customer, may communicate with adjuster.
- Daily Notes: Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required.
- Education: High school diploma/GED required, Bachelor's Degree or applicable experience preferred.
- Certifications: IICRC Certifications preferred but not required: WTR, ASD, OCT, STC.
- Skills: Exceptional Customer Service skills, 1-3 years of Xactimate experience required, proficient use of Xactimate 28, experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required.
- Personal Qualities: Personal time management and organizational skills, strong verbal and written communication skills, dependable and adaptable to operate within a fast-paced work environment.
We offer a competitive salary of $16.00 - $25.00 per hour and a diverse community where successful people work together to achieve common goals.
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