Client Experience Representative

3 weeks ago


Mountain View, California, United States Du Vo - State Farm Agent Full time
About the Role
At Du Vo - State Farm Agent, we value customer satisfaction above all else. Our Client Experience Representative will be the face of our organization, ensuring that every interaction is positive and memorable. If you possess excellent communication skills, a customer-centric mindset, and a passion for delivering top-notch service, we encourage you to apply.

**Responsibilities Include:**
  • Foster long-term relationships with clients through regular follow-ups and proactive communication.
  • Respond promptly and accurately to customer inquiries regarding insurance products, coverage, and billing.
  • Conduct thorough needs assessments to recommend tailored insurance solutions.
  • Work collaboratively with internal teams to resolve customer concerns and address needs.

What We Offer:
  • A competitive hourly rate, plus commission/bonus opportunities.
  • Generous paid time off package, including vacation and sick days.
  • A comprehensive health benefits plan.
  • Ongoing training and professional development opportunities.


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