Front Office Coordinator

1 month ago


Fremont California, United States PDS Health Full time
About the Role

We are seeking a highly skilled and organized Front Office Coordinator to join our team at PDS Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities
  • Modeling Company Culture: Demonstrate a warm and approachable disposition to each patient, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
  • Scheduling and Coordination: Schedule appointments that result in each healthcare provider having a smooth, productive day.
  • Patient Communication: Interact and communicate with patients and guests in the reception area during their wait time.
  • Administrative Tasks: Ensure that all tasks on the front office checklist are completed daily, including posting payments to patient accounts and maintaining accurate patient records.
  • Practice Management System: Subject Matter Expert in practice management system with regards to patient registration, e-check in, and ensuring account information is accurate and up to date for each visit.
  • Team Collaboration: Active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
  • Professional Development: Thorough understanding of business imperatives and how the role directly impacts metrics, as well as demonstrates stewardship of the PDS Brand.
Requirements
  • Education: High School Diploma or general education degree (GED).
  • Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
  • Skills and Abilities: Knowledge of office practices, technology applications, and patient insurances; results-oriented with excellent interpersonal, oral, and written communication skills.
What We Offer
  • Competitive Salary: $19.00-$26.50 / Hourly.
  • Benefits Package: Medical, dental, and vision insurance, paid time off, tuition reimbursement, 401K, and paid time to volunteer in your local community.


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