Customer Service Representative

3 weeks ago


Chino Hills, California, United States Kristi Kim - State Farm Agent Full time

ROLE DESCRIPTION: As a Customer Service Representative with Kristi Kim - State Farm Agent, you will deliver exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with the agency team, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Utilize exemplary communication to efficiently meet customer needs while promoting business development.

QUALIFICATIONS:

  • Dedicated to customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
  • Fluent in Spanish.

BENEFITS:

  • Hourly pay plus commission/bonus.
  • Growth potential and opportunity for advancement within the office.
  • Paid time off (vacation, holidays, and personal/sick days).
  • Simple IRA.
  • Valuable career-building experience.

About Our Agency:

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Our office is located in Chino Hills, CA.
  • We have been a State Farm agency since 1988.
  • We have received awards, including Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Crystal Excellence Award.
  • We speak additional languages, including Spanish, Cantonese, and Mandarin.


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