Order Manager
1 month ago
We are seeking a highly motivated and detail-oriented Order Manager to join our team at Crystal D. As an Order Manager, you will play a crucial role in ensuring that all order milestones are met, and every shipment is accurate and timely.
Key Responsibilities:- Develop and maintain exceptional Business Partner relationships
- Influences Business Partners as a Product Giant
- Excellent verbal and written communication
- Ensure order accuracy
- Communicate order status, progress, and timelines
- Set expectations on products and production process
- Be an expert on our production process, lead times, transit times, and ship methods
- Prioritize non-production ready orders (NPR) and convert to production ready
- Forecast order dollars converted in month by setting probabilities and accurately setting the estimated ship month
- Manages all order detail needed to convert NPR to Production Ready for orders set to Month
- Communicates NPR and pipeline conversion rates to Customer Service Manager
- Establish and execute timelines for projects
- Understand details of project requirements
- Set expectations with Business Partners regarding deliverables
- Ensure seamless communication both internally and externally so all order details and customer expectations are met
- Close and hand off project for order fulfillment to production by completing the pre-production milestones
- Managing ship date timelines to ensure project deadlines are met
- More than 5 years in a customer service position
- Knowledge of call management techniques for servicing a high volume of calls
- General understanding of business processes of ordering, processing, and fulfilling customer orders with high levels of accuracy and customer satisfaction
- Current Microsoft Office skills and general use of personal computers
- Must type at least 54 wpm
- Experience using Order Tracker a plus, but not required
- Weekly Pay
- Paid Holidays
- Paid time off
- 401(k) match
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Tuition reimbursement
- MANY Company events
- Paid Volunteer Activities
- Company Incentives
- I do what I say I will do
- I have an unyielding persistence to improve
- I live by the Golden Rule
- I have the burning desire to achieve in all I do
- I am committed to the ongoing viability of the company
For more information about Crystal D and to determine if you are a good fit for our team, please visit our website: https://www.crystal-d.com
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Order Manager
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