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Service Operations Manager

2 months ago

Honolulu, Hawaii, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled and experienced Service Operations Manager to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for managing a truck-based service business, growing labor and material sales, and delivering customer satisfaction plans.

Key Responsibilities
  • Deploy and maintain standardized tools, systems, and support for assigned service teams.
  • Manage resources to maximize customer satisfaction and improve productivity and profitability.
  • Ensure overall operational excellence and service growth.
  • Lead the execution efforts of the service truck-based business.
  • Manage branch service truck-based execution business and financial plans.
  • Drive profitable growth through effective management of assigned assets.
  • Develop strategic operating plans for assigned service business that aligns with SSA goals and visions.
  • Identify, secure, and retain service customers through active networking and relationship-building.
  • Build an environment that energizes team members to provide high-quality, cost-efficient, customer-directed service.
  • Recommends and supports staffing requirements for assigned service business.
  • Analyze operations processes and provide recommendations for improvements.
Requirements
  • Bachelor's degree in Engineering or Business or equivalent work experience.
  • Eight to ten or more years of progressively more responsible operations management experience in the Service Industry.
  • Five or more years of direct management experience.
  • Previous sales and/or Account Management experience desired.
  • Able to travel up to 50% of time.
What We Offer
  • Paid vacation/holidays/sick time - 15 days of vacation first year.
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
  • Extensive product and on-the-job/cross-training opportunities.
  • Dedication to safety through our Zero Harm policy.

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.