Patient Family Relations Specialist
4 weeks ago
About the Role:
The Patient Family Relations Specialist plays a vital role in serving as a liaison between patients, families, and the organization. This position is responsible for acknowledging and responding to concerns and requests in a compassionate and supportive manner.
Key Responsibilities:
- Investigate and respond to patient concerns, complaints, and grievances in a timely and effective manner.
- Facilitate effective communication between patients, families, and providers to enhance patient-centered care.
- Negotiate and mitigate expectations to promote satisfaction, ensure quality, and minimize the risk of adversarial outcomes.
- Provide consultation and training to professional staff and hospital regarding disclosure and patient-centered care.
- Respond to requests for intervention to assist in managing difficult patient/family situations.
Requirements:
- Bachelor's degree required.
- 5 years of experience in customer service development, training, and implementation.
- Excellent interpersonal skills, with the ability to advocate for patients and families in a complex clinical environment.
- Ability to work effectively in a team environment and communicate with all levels of the organization.
About Us:
Brigham and Women's Hospital is an Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace.
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