Boston Family Support Specialist

3 weeks ago

Étreux, Hauts-de-France, United States Action For Boston Community Development Full time
Family Support Specialist

We are seeking a highly motivated and compassionate Family Support Specialist to join our team at Action For Boston Community Development. In this role, you will be responsible for promoting family wellness and parent engagement programs, providing support and advocacy to assigned families, and collaborating with community agencies to support child and family outcomes.

Job Summary

The Family Support Specialist will work as a liaison between classroom and home settings, providing support, referrals, and advocacy to families. This position requires a strong understanding of early childhood education and intervention, as well as the ability to work with culturally diverse low-income populations.

Key Responsibilities
  • Family Partnership Building (up to 35%):
    • Welcome families into the program and share information about transitioning into Head Start.
    • Ensure families are full partners in their own and their children's development and learning by helping families develop and reach realistic and achievable long and short-term goals.
    • Engage families in assessing their needs and strengths, and supporting them in taking actions to reach their goals.
    • Monitor progress on Family Partnership goals for all assigned families.
    • Promote partnership and maintain relationships with families through ongoing frequent communication.
    • Provide assistance to families in addressing challenges by discussing issues and/or linking them to community resources.
    • Prepare and distribute follow-up containing information to assist families in a timely manner.
    • Assist with all transitions of child and family.
    • Promote family literacy.
    • Work with parents to establish and maintain regular attendance for their child.
    • Make family home visits to conduct family interviews, identify needs, and refer families to the appropriate Head Start staff and/or outside agencies.
  • Parent Engagement and Community Engagements (Up to 25%):
    • Provide support in parent engagement and planning activities.
    • Assist and participate in recruitment efforts/activities along with ERSEA Specialist.
    • Participate and help facilitate parent orientations to the program.
    • Join and assist in parent meetings in order to support parents in the leadership role.
    • Actively encourage parents to participate in the program, including fatherhood engagement initiatives.
    • Advocate and collaborate with community agencies to support child, family, and outcomes.
    • Collaborate with other component staff and specialists to arrange referrals and follow-up as needed.
  • Utilize Information and Technical Systems (Up to 30%):
    • Maintain attendance of children enrolled in the program through database system used by the agency.
    • Maintain and document on-going contact with families.
    • Provide information relative to Head Start health and nutrition requirements: support families in completing vaccination, physical, dental, and nutrition screenings, and document in database system.
    • Document and track follow-up needs, Family Partnership Goals, health, dental, nutrition, hearing, and vision concerns.
    • Document all parent contacts and home visits in database system used by the agency.
    • Document support consultation to teachers regarding particular concerns with families at scheduled meetings.
    • Maintain up-to-date records of all assigned families through documentation and database system used by the agency.
  • Additional Job Responsibilities (Up to 10%):
    • Assist with administrative needs as requested.
    • Attend required meetings, trainings on and off site.
    • Perform other related duties as assigned from time to time.
Required Skills and Qualifications
  • Demonstrated knowledge of and sensitivity to the educational and socioeconomic needs of the children and families served.
  • The skill to deal with sensitive family situations in a non-threatening and professional manner.
  • Behave in a professional manner.
  • Knowledge of early childhood education and intervention preferred.
  • Keyboarding skills, computer literacy, and familiarity with various applications such as database, word processing, email, and internet.
  • Ability to set and maintain professional boundaries with staff and families.
  • Engage in ongoing staff development to expand professional skills.
  • Successful experience in working as a member of an interdisciplinary team.
  • Excellent written and verbal communication as well as interpersonal skills.
  • Knowledge of neighborhoods served by program and city-wide services relevant to the programs population.
  • Proven ability to keep accurate written records and documentation.
  • Possess the ability to work with culturally diverse low-income populations.
  • Attend and participate in community activities, training, and night meetings as needed.
  • Possess bilingual ability where appropriate. Translate as necessary or when needed.
  • Maintain knowledge of all federal, state, city, and program laws, regulations, standards, and policies.
Physical Environmental Demands & Conditions
  • Frequent significant decisions and problem-solving abilities.
  • Ability to work as a team member collaborating with coworkers, parents, and community resources.
  • Frequent traveling for home visits and off-site trainings.
  • Regular kneeling, bending, and sitting on the floor to attend to child's needs.
  • Lift and move infant to preschool-age children.
  • Lift items based on program administration needs.
  • Must be able to work independently without intensive supervision.
  • Must be able to balance and prioritize workload and have strong time management skills.
Professionalism
  • Engage in ongoing staff development to expand professional skills.
  • Maintain professional boundaries in relationships with staff and families.
  • Maintain confidentiality of child and family information at all times.
Education & Experience

A Family Development Credential, Certificate in Human Services, Social Work, Family Services, Counseling, or other comparable credential, or active enrollment in AA or BA degree program is required. Up to 12 months of experience is preferred.

Estimated Salary: $28.62 per hour

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