Customer Service Ambassador

3 weeks ago


Atlanta Georgia, United States SP Plus Corporation Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for ensuring a seamless parking experience for our customers and providing exceptional service to exceed their expectations.

Key Responsibilities
  • Ensure customers have a positive experience and facilitate the expedient flow of traffic through the facility
  • Assist customers in making payment to fully automated revenue control equipment
  • Deliver an exceptional client and customer experience that is guided by our company's promise
  • Assist in the management of the day-to-day activities of the assigned location
  • Monitor parkers in pay-in lanes and make every customer interaction a moment that matters through friendly and professional conduct
  • Perform other necessary functions as assigned, including conducting garage and facility audits and counting revenue
Requirements
  • High School Diploma or equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to read, write, and interpret the English language
  • Ability to effectively present information in one-on-one and small group situations
What We Offer

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We are an equal opportunity employer committed to diversity and inclusion.



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