VP of Global External Communications

4 days ago


Jackson, Mississippi, United States Genesys Cloud Services, Inc. Full time

Genesys Cloud Services, Inc. is seeking a seasoned professional to lead its external communications efforts as Vice President of Global External Communications.

This critical role will oversee the development and execution of a comprehensive external communications strategy that enhances the company's visibility, brand reputation, and positioning in the SaaS and technology space.

The ideal candidate will bring a strategic mindset and deep expertise in public relations, media strategy, and external affairs, with the ability to navigate complex communication challenges in a dynamic, fast-paced industry.

Key Responsibilities:

  • Develop and execute a comprehensive external communications plan that enhances Genesys' visibility, brand reputation, and positioning in the SaaS and technology space.
  • Build and maintain relationships with key media outlets to secure high-impact coverage and manage public relations, including thought leadership, press releases, and executive interviews.
  • Partner closely with Internal Communications and Global Brand, as well as other Marketing functions to support external communication efforts related to corporate events, product launches, and M&A.
  • Collaborate on investor communications, including earnings announcements and financial releases, ensuring clear and strategic messaging with the financial community.
  • Manage the global external communications team, ensuring consistency in messaging across international markets, while adapting strategies to local contexts.

Requirements:

  • Proven ability in leading external communications, public relations, and media strategies for a high-growth tech or SaaS company.
  • Expertise in developing global communication strategies that align with business objectives and produce measurable results.
  • Skilled in managing high-stakes crisis communication to protect and enhance company reputation during challenging situations.
  • Strong experience in managing relationships with media, investors, partners, and regulatory bodies to ensure consistent messaging.
  • Experience managing global communication strategies and adapting messages for diverse markets.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Flexible work schedules and work-from-home opportunities.
  • Development and career growth opportunities.
  • Open time off in addition to 10 paid holidays.

Genesys Cloud Services, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.



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