Experienced Support Agent
5 days ago
Safelite's Mission
">At Safelite, we strive to deliver exceptional service to our customers through every interaction. As a Part Time Customer Advocate, you will be an integral part of this mission by providing timely assistance, resolving customer concerns effectively, and maintaining a positive work environment.
">Work-Life Balance and Compensation
">We understand the importance of work-life balance and offer a competitive weekly base pay starting at $19.90/hour, allowing individuals to maintain a stable income while having time for personal pursuits. Our team members also benefit from paid training and all the necessary tools and resources to excel in their roles.
">Key Responsibilities and Expectations
">The successful candidate will possess excellent communication skills, a professional appearance, and the ability to work in a fast-paced environment. Key responsibilities include:
">- Welcome in-shop customers and address their concerns promptly and professionally.
- Manage incoming calls, emails, and faxes related to various topics, including service issues and warranty inquiries.
- Verify insurance coverage and confirm work order details, ensuring accuracy and efficiency.
Qualifications and Requirements
">Candidates should possess a High School Diploma/GED/Equivalent and 1-3 years of telephone operations or business administration experience. A positive attitude, strong communication skills, and a commitment to customer satisfaction are essential qualities for success in this role.
">- Average annual salary: approximately $20,448 - $24,576 per year (based on 20 hours/week and $19.90/hour).
- This estimate assumes no additional income sources or benefits.
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