Experienced Support Agent

5 days ago


Palmetto, Florida, United States Safelite Full time

Safelite's Mission

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At Safelite, we strive to deliver exceptional service to our customers through every interaction. As a Part Time Customer Advocate, you will be an integral part of this mission by providing timely assistance, resolving customer concerns effectively, and maintaining a positive work environment.

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Work-Life Balance and Compensation

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We understand the importance of work-life balance and offer a competitive weekly base pay starting at $19.90/hour, allowing individuals to maintain a stable income while having time for personal pursuits. Our team members also benefit from paid training and all the necessary tools and resources to excel in their roles.

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Key Responsibilities and Expectations

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The successful candidate will possess excellent communication skills, a professional appearance, and the ability to work in a fast-paced environment. Key responsibilities include:

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  • Welcome in-shop customers and address their concerns promptly and professionally.
  • Manage incoming calls, emails, and faxes related to various topics, including service issues and warranty inquiries.
  • Verify insurance coverage and confirm work order details, ensuring accuracy and efficiency.
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Qualifications and Requirements

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Candidates should possess a High School Diploma/GED/Equivalent and 1-3 years of telephone operations or business administration experience. A positive attitude, strong communication skills, and a commitment to customer satisfaction are essential qualities for success in this role.

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  • Average annual salary: approximately $20,448 - $24,576 per year (based on 20 hours/week and $19.90/hour).
  • This estimate assumes no additional income sources or benefits.


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