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Healthcare Operations Coordinator

2 months ago

Ocean City, New Jersey, United States RWJBarnabas Health Full time

Job Overview:

The Patient Service Representative (PSR) plays a vital role in ensuring patient satisfaction and efficient operations within our healthcare organization. As a key member of our team, the PSR works closely with physicians, managers, and support staff to deliver exceptional patient experiences.

Key Responsibilities:

  • Prepare for patient visits, triage practice calls, and schedule appointments to ensure seamless patient flow.
  • Perform routine clerical tasks, such as data entry, filing, and mail distribution, with attention to accuracy and detail.
  • Act as a practice ambassador, contributing to overall patient experience, safety, and privacy.
  • Collaborate with insurance providers to handle pre-authorizations and certifications as necessary.

Requirements:

  • High School Diploma or General Education Degree (GED)
  • Relevant experience and/or training, or equivalent combination of education and experience
  • Demonstrates a clear understanding of the importance of patient satisfaction and safety
  • Strong oral and written communication skills
  • Ability to multitask and work under pressure
  • Ability to work independently and in a team environment

Preferred Qualifications:

  • Associates Degree or Bachelor's Degree
  • Previous medical receptionist experience or background in general office
  • Knowledge of medical terminology and electronic medical record (EMR) systems

Work Environment:

  • Shift Working: Shifts will vary between 7:00AM-3:30PM and 10:00AM-6:30PM
  • Day Shift
  • Per-Diem

Equal Opportunity Employer:

RWJBarnabas Health is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.