Operations Manager
1 week ago
Kaleidoscope ABA Therapy Services is seeking a highly skilled Operations Manager to join our team. As an integral part of our organization, this role will play a crucial role in supporting our Center in Newark, DE.
Key Responsibilities- Manage day-to-day operations, including recruitment, scheduling, customer service, and reporting.
- Lead the administrative side of our clinical operation, ensuring seamless coordination between departments.
- Maintain accurate records related to staffing and service delivery for each case.
- Assist in creating, maintaining, and managing a master schedule, ensuring adequate staffing for clinical cases.
- Support HR, Operations, and Clinical departments, acting as a reliable source of information for staff, clients, peers, and management.
- Act as the liaison between administrative and clinical staff, serving as the primary point of contact for case assignment and staff availability.
- Bachelor's Degree or equivalent work experience.
- 1-2 years of medical, dental, therapy, or PT office administration or scheduling experience.
- 3-5 years of experience preferred.
- Prior Operations Managers are encouraged to apply.
- Strong rapport-building skills, especially on the phone.
- Sense of urgency.
- Ability to work independently towards assigned goals.
- Excellent time management and organization skills.
- Ability to manage multiple tasks, prioritize tasks, and meet deadlines.
- Attention to detail.
- Ability to administer processes across the company consistently.
- Superb communication skills.
- Able to work collaboratively with ABA personnel.
- Ability to listen and communicate well with management, staff, and families/clients.
- Medical, Dental, and Vision Insurance through United Healthcare.
- Paid Time-Off, including Vacation, Sick, and 8 Paid Holidays.
- Long-Term Disability and Life Insurance.
- 401k with a 6% match and a two-year vesting schedule.
- Weekly Pay each Thursday.
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