Operations Manager

1 week ago


New York, New York, United States Kaleidoscope ABA Therapy Services Full time
Job Overview

Kaleidoscope ABA Therapy Services is seeking a highly skilled Operations Manager to join our team. As an integral part of our organization, this role will play a crucial role in supporting our Center in Newark, DE.

Key Responsibilities
  • Manage day-to-day operations, including recruitment, scheduling, customer service, and reporting.
  • Lead the administrative side of our clinical operation, ensuring seamless coordination between departments.
  • Maintain accurate records related to staffing and service delivery for each case.
  • Assist in creating, maintaining, and managing a master schedule, ensuring adequate staffing for clinical cases.
  • Support HR, Operations, and Clinical departments, acting as a reliable source of information for staff, clients, peers, and management.
  • Act as the liaison between administrative and clinical staff, serving as the primary point of contact for case assignment and staff availability.
Requirements
  • Bachelor's Degree or equivalent work experience.
  • 1-2 years of medical, dental, therapy, or PT office administration or scheduling experience.
  • 3-5 years of experience preferred.
  • Prior Operations Managers are encouraged to apply.
Preferred Skills
  • Strong rapport-building skills, especially on the phone.
  • Sense of urgency.
  • Ability to work independently towards assigned goals.
  • Excellent time management and organization skills.
  • Ability to manage multiple tasks, prioritize tasks, and meet deadlines.
  • Attention to detail.
  • Ability to administer processes across the company consistently.
  • Superb communication skills.
  • Able to work collaboratively with ABA personnel.
  • Ability to listen and communicate well with management, staff, and families/clients.
Benefits
  • Medical, Dental, and Vision Insurance through United Healthcare.
  • Paid Time-Off, including Vacation, Sick, and 8 Paid Holidays.
  • Long-Term Disability and Life Insurance.
  • 401k with a 6% match and a two-year vesting schedule.
  • Weekly Pay each Thursday.


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