Office Operations Specialist

21 hours ago

Dana Point, California, United States Healthy At Home Caregivers Full time

About the Role: As an Office Operations Specialist at Healthy At Home Caregivers, you will play a crucial role in ensuring the smooth operation of our office. Your responsibilities will include conducting business calls, interacting with care managers and clinical staff, and managing client status changes.

Key Responsibilities:

  • Conduct all business calls and interactions with proficiency, accuracy, and in a professional manner.
  • Provide prompt responses to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc.
  • Interact with care managers and upper management, as well as all clinical staff, in a professional and courteous manner.
  • Perform all scheduling functions by constantly logging any change in employee/client schedule into HomeCare IT scheduling software.
  • Document all necessary items as 'notes' in HomeCare IT.
  • Review and manage all client status changes within the Provider Direct database.
  • Possess knowledge about home care and advise clients and employees when necessary.
  • Participate in employee orientation and continually work through issues with direct field staff.
  • Responsible for filling every possible case referred by contracting agencies and referral sources in as timely a fashion as possible.
  • Possess knowledge about HIPAA, ethical/moral standards, client right to privacy, and issues of confidentiality.
  • Think, communicate, and act clearly and quickly.
  • Address issues of paperwork, adherence to scheduling, and personnel problems directly with staff.
  • Multitask at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, conducting new hire orientations,
  • Demonstrate networking skills and an ability to attract clients and referral sources in a legitimate, professional manner.
  • Possess advanced writing skills required to compose incident reports, memos, and other written assignments when necessary.
  • Require intense attention and concentration. Good visual, verbal, and hearing skills.
  • Possess flexibility and ability to deal with a wide range of personality types and ages.
  • Required to attend events such as Job Fair, Community events, promoting the Organization in the Community.
  • Required to be on a weekend call at least once a month.
  • Required to wear different hats and perform office duties as scheduled by the Director.

Requirements:

  • Experience in home care, specifically as a caregiver or scheduling coordinator, preferred.
  • Excellent skills in Scheduling Software, Microsoft Word, Microsoft Excel, Internet, Email, and Microsoft Windows operation.
  • Some college education.

Salary Information: $22-$27 / hour

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