Seasonal Member Support Specialist
3 weeks ago
The Guest Services Associate plays a crucial role in ensuring a welcoming environment for all members and visitors. This position focuses on delivering outstanding customer service to enhance the overall experience at Planet Fitness.
Key Responsibilities
- Welcome members, potential members, and guests with a friendly demeanor, ensuring exceptional service at all times.
- Manage front desk operations, which include:
- Answering phone calls courteously and addressing a variety of inquiries.
- Checking in members efficiently.
- Facilitating new member registrations.
- Conducting tours for prospective members.
- Assist with necessary updates to member accounts.
- Address member inquiries and concerns promptly and professionally, escalating issues to management when necessary.
- Contribute to maintaining the cleanliness and organization of the facility.
- Experience in customer service is preferred.
- Basic computer skills are required.
- A genuine interest in fitness and wellness.
- Positive and energetic attitude.
- Reliability and punctuality are essential.
- Exceptional interpersonal skills, with the ability to engage positively with members and colleagues.
- Strong listening skills, capable of empathizing and resolving issues effectively.
- Demonstrate professionalism in all interactions, using appropriate language and behavior.
- A high school diploma or GED is required.
- Applicants must be at least 18 years old.
- Ability to stand and walk for extended periods during shifts.
- Frequent verbal communication in person and over the phone.
- Occasional lifting of items up to 50 lbs.
Note: Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not control employment matters for franchisees and their employees, and each franchisee is responsible for compliance with applicable laws.
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