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IT Support Specialist

2 months ago

Palestine, Texas, United States Anderson Automotive Group Full time
IT Associate Job Description

Anderson Automotive Group is seeking a skilled IT Associate to join our corporate IT team in Greer, SC. The IT Associate role is crucial in providing on-demand support to end users for computer, system, device, access, software, hardware, and network issues.

Key Responsibilities:
  • Prioritize and respond to support requests in the ticketing system
  • Provide end-user support for computer system, device, access, software, hardware, and network issues
  • Prepare, deploy, and install new hardware, software, and workstations
  • Be available for after-hours support
  • Research and resolve technical problems of moderate complexity
  • Identify and escalate complex issues when required
  • Assist with department projects, which may include travel to remote locations
Requirements:
  • Proficient understanding of computing, operating systems, and network technology
  • Basic technical knowledge of current dealership systems
  • Ability to work independently with remote supervision or in a group environment
  • Ability to continuously broaden technical knowledge base through on-the-job training and experience
  • Excellent verbal and written communication skills
  • Ability to interact effectively with employees at all levels
Why Anderson Automotive Group:

We offer a culture of caring, belonging, and respect for everyone. Our managers are approachable and supportive, and we provide opportunities for career growth and advancement. We also offer competitive compensation plans, 401k retirement plans with company match, comprehensive health benefits packages, and more.