Customer Service and Solutions Professional
3 weeks ago
We are a leading supplier of work apparel and footwear for diverse occupations across various industries, with a strong legacy of building innovative and authentic market-right products.
Job OverviewThis role provides an excellent opportunity for an experienced Business Services Representative to join our team in Nashville, Tennessee and contribute to the achievement of our goals through personal effort in their own work area.
Responsibilities:- Provide exceptional customer service through basic and routine telephone calls and emails from customers.
- Utilize standardized processes and procedures to gather and confirm information, as well as respond to inquiries or promote products.
- Collaborate with senior representatives or published material to resolve customer issues.
- High school diploma or equivalent education; Associate's degree preferred.
- Minimum of one year of related experience strongly preferred.
- Able to attend the majority of training without having to take multiple days off or leaving for an extended period of time.
- Must pass a Business Communications, Microsoft Excel, and Contact Center Scenario assessment to be taken online.
The estimated salary for this role is $42,000 - $52,000 per year, depending on experience. We also offer a comprehensive benefits package including medical, vision, and dental coverage, life insurance, disability coverage, 401(k), tuition reimbursement, employee assistance program, flexible spending accounts, and more.
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