Customer Service Associate

2 days ago


Nashville, Tennessee, United States Disability Solutions Full time
Job Overview

As a Customer Service Representative at Loews Hotels & Co, you will be part of a high-volume financial shared services environment supporting an exciting collection of hotel properties across North America.

This role operates within a call center environment and is in constant communication with guests via phone, email, and/or online chat portals regarding billing inquiries and disputes of hotel charges.

The ideal candidate will work collaboratively with other shared services and hotel team members to ensure our guests' needs are addressed quickly and to their satisfaction.

Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our guests and clients is of utmost importance.

This role reports to the Billing Services Manager.



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