Customer Service Professional
3 weeks ago
About the Role
A highly skilled Customer Service Representative is required to provide exceptional service to our residential, commercial, and municipal customers throughout Nashville. As a key member of our team, you will be responsible for answering customer inquiries, scheduling appointments, and dispatching our technicians for daily jobs.
Responsibilities
* Answering phone calls in a professional and courteous manner
* Explaining our services to potential clients
* Managing customer experiences to ensure high satisfaction rates
* Scheduling appointments and dispatching jobs for our technicians
* Ensuring timely and efficient communication with customers and internal teams
* Maintaining accurate records and reports as needed
Requirements
* Excellent customer service and telephone skills
* Strong written and oral communication skills
* Proficiency in Microsoft Office Suite
* Experience in the plumbing, restoration, or construction industries an asset
* Availability to work 8-hour daytime shifts, Monday through Friday, with occasional weekend availability required
Benefits
* Competitive salary range: $18.00 - $20.00 per hour
* Comprehensive health insurance plan
* Dental insurance plan
* 401(k) retirement savings plan
* Paid time off
* Vision insurance plan
About American Leak Detection
At American Leak Detection, we pride ourselves on being industry leaders in accurate, non-destructive hidden water leak detection. Our highly trained technicians use advanced technology to locate hidden water leaks, ensuring that our millions of satisfied customers receive top-notch service.
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