Customer Service Associate

1 week ago


Hanover Park, Illinois, United States Reliable Automatic Sprinkler Co., Inc. Full time
Job Overview

Reliable Automatic Sprinkler Co., Inc. is a leading manufacturer and distributor of fire protection products, seeking a skilled Customer Service Representative to join our team.

We are committed to delivering exceptional customer service and support to our internal and external customers. As a Customer Service Representative, you will be responsible for communicating with customers via various channels, providing timely and accurate information, and resolving customer complaints in a professional and courteous manner.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and other communication channels
  • Process customer orders, changes, and returns in a timely and accurate manner
  • Investigate and resolve customer complaints, developing solutions and making recommendations as needed
  • Work closely with the Operations Supervisor and Sales Representatives to ensure seamless communication and collaboration
  • Review and maintain customer database to track information on account details, statuses, orders, and lead times
  • Provide timely feedback regarding service failures or customer concerns
Requirements
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong attention to detail and accuracy
  • Proficient in computer data entry and Microsoft Office
  • 2+ years of customer service experience in the manufacturing or construction industry
Benefits
  • Medical, dental, and vision insurance
  • 401k with company match
  • Company-provided life insurance and AD&D
  • PTO days and vacation time
  • 10 paid holidays


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