Field IT Support Specialist

2 weeks ago

Rice, United States Louisiana State University Full time
Job Posting Title:
IT Support Field Technician (Southwest Region)

Position Type:
Professional / Unclassified

Department:
LSUAG IT - IT Support

Work Location:
Remote within the Southwest designated regional area

Pay Grade:
Professional

Job Overview:

Work Location: Candidates may be based in Louisiana; however, this role necessitates the ability to operate within the Southwest designated regional area of the LSU AgCenter.

Position Summary: We are in search of a committed Information Technology Support Field Technician to fulfill a critical role in sustaining the technological framework of our operations. This position encompasses a broad spectrum of responsibilities, from installation to troubleshooting, ensuring our personnel are equipped with the necessary tools to succeed.

We seek a proactive individual with a strong work ethic. The ideal candidate will excel in time management, task prioritization, and demonstrate initiative in all aspects of their responsibilities.

Key Responsibilities:
  • Systems Installation, Configuration, and Maintenance:
    • Conduct thorough installation and setup of computers, peripherals, and associated equipment, ensuring optimal performance within a Windows environment.
    • Configure and support various software applications, including Adobe Creative Cloud, Microsoft Office suite, and Windows operating systems, along with other essential packaged applications.
    • Provide comprehensive support for mobile devices, including both Android and iOS platforms. Troubleshoot issues, configure applications, and ensure seamless integration with our enterprise systems to enhance user mobility and productivity.
    • Utilize break/fix expertise to swiftly resolve hardware malfunctions and software discrepancies, maintaining system integrity and user productivity.
  • Technical Support and Problem Resolution:
    • Deliver expert technical support through various channels such as telephone, remote access tools, and onsite visits, ensuring prompt and accurate problem diagnosis and resolution.
    • Employ advanced troubleshooting techniques and customer service skills to provide end-users with solutions and guidance, enhancing their computing experience.
    • Provide expert Audio/Visual support for a diverse range of programs. Set up, test, and manage A/V equipment to deliver high-quality sound and visuals that enhance presentations and events.
    • Actively support meetings, conferences, and events as required. Coordinate technical requirements, ensure equipment functionality, and provide on-the-spot troubleshooting to ensure smooth operation of all events.
  • Networking and Telecommunications:
    • Install and configure peer-to-peer networking and telecommunications hardware, including switches, routers, wireless access points, and handheld devices, to maintain robust connectivity.
    • Conduct equipment assessments to determine the needs for network infrastructure upgrades and expansions, ensuring reliable and secure data transmission.
  • Communication and Documentation:
    • Maintain clear and effective communication with users, team members, and the supervisory chain to facilitate information flow and collaborative problem-solving.
    • Document all service requests and incident reports meticulously, creating a valuable knowledge base for future reference and continuous improvement.
  • Research, Training, and Development:
    • Research and evaluate the latest computing equipment and software to guide informed purchasing decisions, staying ahead of technological advancements.
    • Collaborate with IT colleagues to develop and deliver comprehensive technical training to end-users and peers, fostering a knowledgeable and self-sufficient user base.
  • Travel and Field Operations:
    • Manage and coordinate field operations across southwest Louisiana, including potential overnight travel, to provide on-site technical support and ensure consistent service delivery throughout the area.
Minimum Qualification Requirements:
  • A bachelor's degree in a related field.
  • At least one year of experience in systems installation, configuration, and maintenance.
  • At least one year of experience with Windows 10/11 and Microsoft Office.
  • Experience supporting a range of software, including Adobe Creative Cloud and Microsoft Office suite.
  • Familiarity with mobile device support for both Android and iOS platforms.
  • Basic understanding of networking principles and equipment (switches, routers, wireless access points).
  • Adept at managing time efficiently, prioritizing tasks effectively.
  • Ability to perform physical tasks and lift up to 50 lbs.
  • Valid driver's license and personal vehicle for business travel.
Desired Qualifications:
  • Bachelor's degree in computer science, information systems, or related field.
  • At least two years of experience in a technical support role with a strong focus on systems installation, configuration, maintenance, and problem resolution.
  • At least two years of experience with Windows 10/11 and Microsoft Office.
  • Proven track record of providing Audio/Visual support for various programs and events.
  • Experience coordinating technical aspects of meetings, conferences, and events.
  • Advanced knowledge of networking and telecommunications hardware.
  • Relevant industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified Professional (MCP).
Salary and Benefits: Salary will be commensurate with education and experience. The LSU AgCenter offers an attractive benefits package with a wide variety of options. Current benefits include retirement, multiple medical insurance options, supplemental insurances, and generous annual and sick leave benefits. Specific benefits depend on job category, percent effort, and length of employment.

Additional Job Description:

Competencies:
None

Special Instructions:

Posting Date:
August 14, 2024

Closing Date:
August 14, 2024

Additional Position Information:

Background Check: An offer of employment is contingent on a satisfactory pre-employment background check.

Essential Position (Y/N):

About the LSU Agricultural Center:

The LSU AgCenter is a statewide campus of the LSU System and provides equal opportunities in programs and employment. The AgCenter is committed to fostering an environment of inclusion, respect, and appreciation of differences in individuals.

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