IT Operations Manager

4 days ago


King of Prussia, Pennsylvania, United States Parexel International Corporation Full time

{"Key Responsibilities": "As a key member of our Data and Technology team, you will be responsible for delivering exceptional support services to our clients, employees, and investors. Your expertise will be instrumental in ensuring the smooth operation of our IT systems, including end-user computing, system training, inventory management, and hardware maintenance. You will also supervise and provide work direction to IT support staff, ensuring that our end-users receive first-class customer experience. Additionally, you will work closely with senior management to provide forecasting and expenditure reports related to local budgets and ensure the management and provisioning of systems are available to our end-users within the agreed IT catalogue of systems. You will also contribute to the team building and collaborative environment, fostering a high-performing work team.

Key Skills and Qualifications:

* Excellent interpersonal, verbal, and written communication skills
* Excellent problem-solving skills
* Client-focused approach to work with excellent customer service skills
* Flexible attitude with respect to work assignments and new learning
* Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
* Willingness to work in a matrix environment and value the importance of teamwork
* Willingness to travel to other locations to provide support as instructed by management
* Time management and tracking of team members to ensure appropriate allocation of resources is aligned to the business need

Knowledge and Experience:

* 7+ years of experience in systems support and operations, including LAN administration, PC, and user support
* Prior experience in a supervisor/lead position, managing small work teams with 1-4 direct reports
* Experience managing/supervising individual contributors
* 7+ years of experience in hardware (Intel-based equipment) and software (PC-based operating systems and applications)
* 7+ years of knowledge of standard IP-based networking topologies, networking hardware, and exposure to network standards and network protocols

Education:

* University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.
"}


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