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Automotive Service Operations Manager

2 months ago


Athens, Georgia, United States Don Wood Automotive Corp Full time
Job Overview

At Don Wood Automotive Corp, we prioritize exceptional automotive service and foster a positive, growth-oriented atmosphere for our team members.

We are in search of a skilled Automotive Service Manager who is eager to lead, enhance performance, and tackle new challenges.


Position Summary:

We are looking for a qualified Automotive Service Manager to oversee our service department, ensuring top-notch customer satisfaction and operational effectiveness.

This position demands a proactive leader with outstanding communication abilities and a proven history of success in automotive service management.


Key Responsibilities:

Team Leadership:
Inspire and guide the service team, establishing clear objectives and expectations while offering support and direction.

Operational Management:
Supervise daily operations, guaranteeing efficient service delivery and compliance with company standards and industry best practices.

Strategic Growth:
Identify and execute strategies for departmental growth and enhancement, creating opportunities for professional development and career progression for team members.

Customer Engagement:
Oversee customer interactions, resolve issues, and maintain a high level of satisfaction through exceptional service delivery.

Performance Monitoring:
Track key performance indicators, analyze data, and formulate actionable plans to address any areas needing improvement.

Effective Communication:
Encourage open and transparent communication within the team and with customers, fostering a collaborative and respectful work environment.

Qualifications:

Experience:
Demonstrated experience as a Service Manager or similar role with a successful track record.

Leadership Skills:
Proven leadership capabilities with the ability to motivate and cultivate a high-performing team.

Communication Proficiency:
Exceptional verbal and written communication skills, adept at interacting effectively with both customers and team members.

Problem-Solving Orientation:
A proactive approach to addressing challenges with a strong commitment to driving improvements.

Organizational Skills:
Strong organizational abilities with the capacity to manage multiple priorities in a fast-paced environment.

Automotive Knowledge:
Comprehensive understanding of automotive systems, repair processes, and industry standards.

What We Provide:

Competitive Compensation:
Attractive salary package with performance-related incentives.

Career Advancement:
Opportunities for professional growth and career development.

Supportive Work Culture:
A collaborative and dynamic environment where your contributions are valued.

Comprehensive Benefits:
Health insurance, retirement plans, paid time off, and additional benefits. Don Wood Automotive Corp is proud to be an equal opportunity employer, celebrating diversity and committed to creating an inclusive workplace for all employees.