FT Front Office Supervisor
1 day ago
The Front Office Supervisor will work to support the Front Office Manager and will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience
What you have
- Previous hospitality supervisory experience
- Experience in hotel Front Desk positions
- High school diploma, equivalent, or higher
- Excellent communication skills, both written and verbal
- Ability to use technology, e.g., tables, iPads, and computers
- Top notch phone and customer service skills
- Prior experience with coaching and training a team
- Strong sense of ownership in everything that you do
- Proven experience in guest relations
- Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
- Know all functions to showcase the resort and its unique story to each guest
- Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
- Serve as initial point of escalation in any guest inquiries, issues, or concerns
- Coordinate with other hotel departments to deliver top level experience for guests
- Assist in creating and managing department schedules
- Follow all hotel policies and procedures as outlined in team member handbook
- Serve as property Manager on Duty in absence of senior leadership
- Ensure team follows scheduled shifts, and follows break and lunch requirements
- Other necessary duties as reasonably assigned by manager
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