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Branch Collections Specialist

1 month ago

Staten Island, New York, United States OneMain Holdings Inc Full time
Branch Collections Specialist

At OneMain, the Branch Collections Specialist plays a crucial role in helping customers succeed in resolving their financial obligations. This involves contacting customers to arrange for repayment or settlement of account balances.

Key Responsibilities:
  • Communicate with customers to understand their financial situations and develop personalized repayment plans.
  • Work closely with customers to resolve account balances and prevent delinquencies.
  • Collaborate with internal teams to ensure seamless customer service and effective collections strategies.
  • Stay up-to-date with industry trends and regulatory requirements to maintain compliance and optimize collections efforts.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Strong analytical and problem-solving skills to resolve complex customer issues.
  • Proficiency in customer service software and technology.