Supervising Program Technician II

3 days ago


Los Angeles, California, United States State of California Full time
Job Summary

This is a supervisory position responsible for overseeing the daily operations of the Optical Lab and Optical Annex. The incumbent will supervise clerical staff and ensure the overall productivity and accountability of Program Technicians engaged in customer service, Medi-Cal billing, procurement, shipping, and receiving.

Key Responsibilities
  • Supervise and lead a team of clerical staff in the Optical Lab and Optical Annex
  • Ensure the accuracy and enforcement of state rules and regulations, including CALPIA rules, regulations, and requirements
  • Exercise leadership and responsibility for the overall productivity and accountability of Program Technicians
  • Verify information and accuracy in data entry and customer service
  • Work with incarcerated workers and provide guidance and support as needed
  • Collaborate with other departments to ensure smooth operations and effective communication
Requirements
  • Supervisory experience in a similar field
  • Customer service experience with a focus on accuracy and attention to detail
  • Data entry experience with a focus on verifying information and accuracy
  • Computer experience with Microsoft Word, Excel, Outlook, and database systems
  • Experience working with incarcerated workers and providing guidance and support
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits

The State of California offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and paid time off. Additionally, employees may be eligible for training and development opportunities to enhance their skills and career advancement.



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