Operations Manager

3 days ago


Schenectady, New York, United States Waterco of the Central States, Inc. Full time
Water Treatment Supervisor Job Description

As a Water Treatment Supervisor, you will play a critical role in ensuring the success of our water treatment team. This position requires a strong understanding of water treatment processes, excellent leadership skills, and a passion for delivering exceptional customer service.

About Culligan by WaterCo

Culligan by WaterCo is a leading provider of water treatment solutions for residential, commercial, and industrial applications. With over 87 years of experience, we have established ourselves as a trusted partner in the industry.

Responsibilities

  • Team Leadership: Supervise a team of 7 field employees, ensuring they have the necessary resources and support to excel in their roles.
  • Scheduling and Operations: Review service orders and routes to verify billing accuracy, assign and schedule daily service work, deliveries, and warehouse activities.
  • Performance Monitoring: Identify opportunities to increase revenue through lead generation, approved incentive programs, equipment upgrades, and service call upselling.
  • Customer Service: Respond promptly to customer inquiries and resolve any negative situations personally.

Requirements

  • Experience: 3-5 years front-line supervisory or management experience, preferably in water treatment or plumbing.
  • Skills: Strong leadership and communication skills, working knowledge of Microsoft Office programs (Excel, Outlook, Word).
  • Licenses and Certifications: Valid driver's license and all state-mandated special motor vehicle operations certificates.


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