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Lead Banquet Operations Manager

2 months ago


Chicago, Illinois, United States Marriott International Inc Full time

Job Overview

As a pivotal member of our management team, the Lead Banquet Operations Manager is responsible for steering and inspiring the banquet team while ensuring the delivery of exceptional service aligned with our high standards. This role involves overseeing financial and administrative duties, including safeguarding assets, and fostering clear communication among all stakeholders to ensure event success.

Candidate Qualifications

Education and Experience:

  • High school diploma or GED with a minimum of 3 years of experience in event management, food and beverage, or a related field.
  • Alternatively, a 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline, accompanied by at least 1 year of relevant experience.

Core Responsibilities

Managing Banquet Operations:

  • Assess and project supply requirements for the department, including china, glassware, silverware, buffet setups, and decorative elements.
  • Maintain comprehensive knowledge of all applicable laws related to event management.
  • Recognize the influence of banquet operations on overall event success and manage activities to enhance customer satisfaction.
  • Uphold and reinforce established standards, policies, and procedures, ensuring compliance with sanitation regulations.
  • Oversee departmental inventory and equipment maintenance.
  • Utilize banquet beverage records to manage liquor costs and maintain perpetual inventory.
  • Schedule banquet service personnel to meet forecasted service standards while optimizing profitability.
  • Develop enduring relationships with clients to foster business retention and growth.

Leading Banquet Teams:

  • Establish goals and delegate tasks to enhance departmental performance.
  • Conduct regular departmental meetings to engage the banquet team.
  • Continuously expand knowledge of food and wine pairings, as well as current culinary trends.
  • Act as a liaison between the banquet team and kitchen staff.
  • Lead shifts and actively participate in event service as necessary.

Ensuring Exceptional Customer Service:

  • Set a positive standard for guest relations and actively seek feedback on service quality.
  • Address and resolve guest concerns and complaints effectively.
  • Empower team members to deliver outstanding customer service.
  • Ensure that employees are aware of expectations and service parameters.
  • Focus on continuous improvement of service performance and guest satisfaction.

Human Resources Activities:

  • Communicate and implement departmental emergency procedures, ensuring staff are trained in safety protocols.
  • Observe and provide constructive feedback on employee service behaviors.
  • Monitor progress and facilitate discussions with staff regularly.
  • Participate in the development and execution of corrective action plans.
  • Review guest satisfaction survey results and collaborate on strategies for service enhancement.

Compensation and Benefits:

The salary range for this position is competitive, and Marriott offers a comprehensive benefits package, including health care, retirement plans, employee stock purchase options, paid time off, and various wellness benefits.

Marriott International is an equal opportunity employer, committed to fostering a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals.