Banquet Captain

3 weeks ago

Chicago, Illinois, United States ClubCorp Full time
Banquet Captain Job Description

At ClubCorp, we are seeking a highly skilled and experienced Banquet Captain to join our team. As a Banquet Captain, you will be responsible for ensuring the smooth execution of banquet functions, providing exceptional service to our members and guests, and maximizing the club's profitability from the catering function.

Key Responsibilities:

  • Supervise banquet service personnel to ensure member and guest satisfaction through proper food and beverage service and presentation.
  • Maximize the club's profitability from the catering function.
  • Responsible for ensuring food and beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments.
  • Consistently display the 3 Steps of Service at all opportunities to provide service.
  • Works with Private Event Director on daily basis with the current events.
  • Responsible for executing private and club events.
  • Holds pre-function meetings with servers to ensure smooth, efficient service, assigns server stations and coordinates the timing of courses with the kitchen personnel.
  • Ensures that all banquet staff are well-groomed and in proper uniform (including name tag) before clocking in.
  • Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met.
  • Develop on-going training for all FOH service employees.
  • Handles member and guest complaints.
  • Acts as Lead Waiter at special, private functions as needed.
  • Meet and greet guest upon arrival and make contact with host of event.
  • Trains, supervises and evaluates FOH service staff.
  • Assures that all functions are properly staffed in accordance the event.
  • Assures the neatness, cleanliness and safety of all dining areas.
  • Participates in weekly food & beverage meetings.
  • Assumes Opening or Closing Manager responsibilities when assigned.
  • Conducts after-event evaluations to improve quality and efficiency of all FOH functions.
  • Responsible for ensuring staff is aware and ready to execute daily assignments and side work to be completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations.
  • Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed.
  • Notify F&B Director and Private Event Director of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

Requirements:

  • Must be able to work at a rapid pace while maintaining attention to detail.
  • Must have the ability to handle more than one task at a time.
  • Must have demonstrated good supervisory skills.
  • Must have good communication and promotional skills.
  • Must have teaching and motivational skills.
  • 3 - 5yrs experience in the food & beverage industry.
  • 1 - 3yrs supervisory experience.
  • High School Diploma.
  • Certification/License: Food Handlers Certificate, FSP certified, ASAP certified.

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