Outside Parts and Service Salesperson

2 weeks ago


Scotland Neck, North Carolina, United States Quality Equipment Full time
Job Title: Outside Parts and Service Salesperson

We are seeking a highly motivated and customer-focused Outside Parts and Service Salesperson to join our team at Quality Equipment. As a key member of our sales team, you will be responsible for selling parts and service solutions to our customers, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Market and sell parts and service solutions to customers through special promotions, Quality Assurance packages, extended warranties, and machine inspections
  • Communicate customer complaints to the appropriate department(s) to achieve a quick resolution and follow up to ensure maximum customer satisfaction
  • Provide parts and service solutions to customers, including maintenance and repair
  • Assist with counter sales to support customer needs, including Saturday work as required
  • Responsible for the coverage, retention, development, and acquisition of all customers within an assigned territory or sales market for parts and service
  • Collect and update customer equipment information for use in parts, service, and sales marketing promotions
  • Deliver parts to customers as required, including pulling parts and loading for the day
  • Provide feedback about pricing and promotions of competitors
  • Regularly clean and properly maintain company vehicle to protect company assets and represent Quality Equipment professionally
  • Attend required training meetings to promote overall employee and dealer development
  • Provide constructive input on parts and service marketing plans
  • Assist with after-hours parts phone service, when necessary
Requirements:
  • High School Diploma or equivalent experience
  • 1+ year experience in Parts Department operations
  • Ability to use standard desktop applications, such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • AG background, preferred
  • Valid driver's license for potential driving situations
  • Maintain driving records per insurance carrier standards
Physical Demands:
  • Weight Requirements: Lifting up to 50 lbs.
  • Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting
  • Visual: Working with smart devices and manuals
  • Driving: Occasional – Short and long distances
  • Dexterity: Ability to grasp

We offer competitive wages and a comprehensive benefits package, including medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.



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