Front Desk Representative

3 days ago


Kennedy Space Center, United States Auro Hotels Full time

Job Summary

Auro Hotels is seeking a dynamic and customer-focused Front Desk Agent to join their team. As a Front Desk Agent, you will be the first point of contact for guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

  • Greet guests promptly and efficiently, using a friendly and professional demeanor.
  • Manage guest room assignments, ensuring that guests are satisfied with their accommodations.
  • Process guest check-ins and check-outs, handling payments and resolving any issues that may arise.
  • Provide information and assistance to guests, including directions, recommendations, and amenities.
  • Maintain accurate records and reports, ensuring that all guest interactions are documented and up-to-date.
  • Collaborate with other hotel staff to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date on hotel policies, procedures, and services, ensuring that guests are informed and satisfied.

Requirements

  • High school diploma or equivalent required.
  • Previous experience as a Front Desk Agent in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other perks.


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