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Front Desk Associate

2 months ago

Kennedy Space Center, United States Turnberry Associates Full time

**Job Summary**

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Turnberry Associates. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

**Key Responsibilities:**

• Welcome and register guests into the hotel, ensuring accurate and efficient check-in and check-out processes

• Handle cash and credit transactions, count bank at the beginning and end of shift, and complete designated reports

• Use computer system to select and block rooms for arriving guests, prepare daily reports, and handle hotel emergency situations

• Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner

• Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines and ensure a smooth operation

• Collaborate with other hotel staff to ensure seamless communication and a high level of customer satisfaction

**Requirements:**

• 1+ year of prior hotel or hotel front desk experience required

• 1+ year of Marriott FOSSE experience required

• Flexible schedule availability, required to work day, night, and overnight shifts, including weekends and holidays

• Ability to multitask and handle stress in busy periods

• The employee is required to stand, walk, for prolonged periods of time

• Ability to frequently lift and/or move up to 50 lbs, to handle guest packages or luggage

• Must have good near and far vision, including ability to read and interpret written instructions/directions

• Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio

• Ability to distinguish smells

• Duties mainly performed indoors

• Must be able to hear, moderate noise level

**What We Offer:**

• Comprehensive benefits package, including medical, dental, and eye care, 401K plans, short and long-term disability, international travel perks, team member recognition events, outings, and more

• Thrive in a dynamic and supportive work environment with opportunities for growth and development

• Be part of a company that values its employees and is committed to making a positive impact in the local community