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Front Desk Representative

2 months ago

Kennedy Space Center, United States Auro Hotels Full time

Job Summary

Auro Hotels is seeking a dynamic and customer-focused Front Desk Agent/Relief Night Auditor to join their team at the Springhill Suites by Marriott Orlando airport. As a key member of the Front Office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining accurate records.

Key Responsibilities

  • Greet guests with a warm and welcoming smile, maintaining eye contact and using a positive, clear speaking voice.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
  • Maintain accurate records, including cash handling and inventory management.
  • Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Adhere to safety, security, and emergency procedures, and react promptly to any issues that may arise.

Requirements

  • High school diploma or equivalent combination of education and experience.
  • Previous experience as a Front Desk Agent in a brand hotel.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

What We Offer

  • Competitive compensation package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer.