Customer Service Operations Leader
1 week ago
At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently seeking a dedicated and dependable leader to take on the role of Customer Service Supervisor. This position is primarily responsible for overseeing the operational functions of the department in alignment with established policies and procedures.
Key Responsibilities:
- Provide coaching and career development opportunities for team members.
- Address non-compliant behaviors and enforce disciplinary actions as necessary.
- Comprehend the corporate culture, policies, and objectives, integrating these into daily operations.
- Oversee departmental operations in accordance with established guidelines.
- Manage a diverse team with various responsibilities.
- Handle administrative tasks, including the preparation of daily, weekly, and monthly reports.
- Enhance operational performance by adapting to changing conditions and proactively resolving issues.
- Supervise and guide personnel in their duties, making adjustments as needed to ensure timely performance and high-quality customer service.
- Operate motorized equipment as required.
- Provide assistance during employee absences that impact operations.
Qualifications & Skills:
- Strong organizational abilities and adeptness at multitasking.
- Capability to work independently while setting and achieving personal deadlines.
- Proficient in collaborating with all levels of management and support staff.
- Aptitude for resolving conflicts among team members.
- Familiarity with Microsoft Office Suite.
- Prior experience with internal control processes for accountable items.
- Flexibility to work varied schedules.
Preferred Qualifications:
- Previous experience in airline management.
- Current employees of Piedmont with a minimum of six months of service.
- Understanding of basic airport procedures and essential job functions for gate and ramp agents.
- Extensive knowledge of QIK.
- Bachelor's Degree in Aviation, Business, or a related field.
Work Environment:
- Utilization of computers and other office equipment.
- Exposure to an airport ramp environment, with varying weather conditions and elevated noise levels.
- Availability for all shifts, including weekends, nights, holidays, and irregular hours.
Physical Requirements:
- Frequent activities including stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
- Ability to handle objects weighing up to 70 pounds regularly, and up to 100+ pounds occasionally, with assistance.
- Support passengers with disabilities, including assisting with wheelchairs.
The above statements provide a brief overview of the general nature of work performed and are not intended to be an exhaustive list of responsibilities, duties, and skills required for this position. Duties and expectations may change as necessary.
We offer a comprehensive benefits package that includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental options are available.
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