Customer Service Operations Leader

1 week ago


Sarasota, Florida, United States Piedmont Airlines Full time

At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently seeking a dedicated and dependable leader to take on the role of Customer Service Supervisor. This position is primarily responsible for overseeing the operational functions of the department in alignment with established policies and procedures.

Key Responsibilities:

  • Provide coaching and career development opportunities for team members.
  • Address non-compliant behaviors and enforce disciplinary actions as necessary.
  • Comprehend the corporate culture, policies, and objectives, integrating these into daily operations.
  • Oversee departmental operations in accordance with established guidelines.
  • Manage a diverse team with various responsibilities.
  • Handle administrative tasks, including the preparation of daily, weekly, and monthly reports.
  • Enhance operational performance by adapting to changing conditions and proactively resolving issues.
  • Supervise and guide personnel in their duties, making adjustments as needed to ensure timely performance and high-quality customer service.
  • Operate motorized equipment as required.
  • Provide assistance during employee absences that impact operations.

Qualifications & Skills:

  • Strong organizational abilities and adeptness at multitasking.
  • Capability to work independently while setting and achieving personal deadlines.
  • Proficient in collaborating with all levels of management and support staff.
  • Aptitude for resolving conflicts among team members.
  • Familiarity with Microsoft Office Suite.
  • Prior experience with internal control processes for accountable items.
  • Flexibility to work varied schedules.

Preferred Qualifications:

  • Previous experience in airline management.
  • Current employees of Piedmont with a minimum of six months of service.
  • Understanding of basic airport procedures and essential job functions for gate and ramp agents.
  • Extensive knowledge of QIK.
  • Bachelor's Degree in Aviation, Business, or a related field.

Work Environment:

  • Utilization of computers and other office equipment.
  • Exposure to an airport ramp environment, with varying weather conditions and elevated noise levels.
  • Availability for all shifts, including weekends, nights, holidays, and irregular hours.

Physical Requirements:

  • Frequent activities including stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
  • Ability to handle objects weighing up to 70 pounds regularly, and up to 100+ pounds occasionally, with assistance.
  • Support passengers with disabilities, including assisting with wheelchairs.

The above statements provide a brief overview of the general nature of work performed and are not intended to be an exhaustive list of responsibilities, duties, and skills required for this position. Duties and expectations may change as necessary.

We offer a comprehensive benefits package that includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental options are available.



  • Sarasota, Florida, United States Piedmont Airlines Full time

    At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently seeking a dedicated and dependable leader to take on the role of Customer Service Supervisor. This position is primarily responsible for overseeing the operational functions of the department while adhering to established...


  • Sarasota, Florida, United States Piedmont Airlines Full time

    At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently seeking a dedicated and dependable leader to take on the role of Customer Service Supervisor. This position is primarily responsible for overseeing the operational functions of the department in alignment with established...


  • Sarasota, Florida, United States Dunkin' Full time

    Become a key player as a Restaurant Operations Leader at Dunkin' DonutsAbout Us: Dunkin' is a renowned destination for coffee and baked goods, boasting over 13,100 locations globally. We pride ourselves on being a leader in the coffee and baked goods industry.Key Responsibilities:Uphold product excellence in accordance with company standardsGuarantee...


  • Sarasota, Florida, United States MOWERS INC Full time

    Customer Service Operations Manager Position at Mowers IncMowers Inc is seeking a proficient Customer Service Operations Manager to enhance our service delivery. In this pivotal role, you will be responsible for guiding customers through product and service inquiries, resolving technical challenges, overseeing workshop schedules, and assessing warranty...


  • Sarasota, Florida, United States National Service Bureau Full time

    Position OverviewWe are seeking dedicated Customer Service Agents to enhance our operations at National Service Bureau (NSB). As a family-owned organization, we prioritize a People First approach in the realms of Insurance Subrogation and Accounts Receivable Management. With over 35 years of experience, we have established ourselves as a prominent national...


  • Sarasota, Florida, United States RPG Gulf Gate Corp Full time

    Job OverviewThe Customer Service Operations Supervisor plays a pivotal role in ensuring the smooth functioning of customer service activities within RPG Gulf Gate Corp. This position is essential for maintaining high standards of service and operational efficiency.Key ResponsibilitiesDocumentation Management: Drafts and generates business communications,...


  • Sarasota, Florida, United States National Service Bureau Full time

    Position OverviewCompensation and Benefits:Guaranteed hourly wage plus unlimited commission potential ($65,000-110,000 OTE)Flexible work arrangement combining remote and in-office daysPaid time off including vacation, holidays, and sick leave401(k) retirement plan with employer matchingHealth benefits including Medical, Dental, and Vision with employer...


  • Sarasota, Florida, United States Johnson Service Group Full time

    Johnson Service Group is in search of a Contract Supervisor to oversee operations for a distinguished client. This role is a contract position that requires a strong leader with administrative expertise. The ideal candidate will possess robust leadership qualities and have a minimum of five years of experience with Microsoft Office and Windows-based systems....


  • Sarasota, Florida, United States National Service Bureau Full time

    Position OverviewWe are seeking dedicated individuals for the role of Call Center Representative at National Service Bureau (NSB). Our organization is a family-owned business that prioritizes a People First approach, specializing in Insurance Subrogation and Accounts Receivable Management. With over 35 years of industry experience, we have established...


  • Sarasota, Florida, United States Dave's Auto Repair Full time

    Position OverviewRole Summary: As a Customer Service Specialist at Dave's Auto Repair, you will play a crucial role in ensuring customer satisfaction and operational efficiency.Key Responsibilities:Welcome and assist customers with their inquiries.Process transactions and manage cash handling effectively.Coordinate the ordering of automotive parts as...


  • Sarasota, Florida, United States Goodwill Industries Manasota Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier to join our team at Goodwill Industries Manasota Inc. As a Cashier, you will be responsible for providing exceptional customer service, operating the point-of-sale system, and maintaining a clean and organized sales floor.Key ResponsibilitiesCustomer Service: Greet and welcome...


  • Sarasota, Florida, United States Marriott International Full time

    Become a Part of Our Esteemed Hospitality TeamWe are seeking a committed Customer Service Representative to join our esteemed organization, Marriott International. In this role, you will be tasked with delivering outstanding service to our clientele and ensuring their requirements are fulfilled throughout their visit.Respond to guest inquiries, requests, and...


  • Sarasota, Florida, United States Trustco Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Teller to join our team at Trustco Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining accurate records.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to our clients,...


  • Sarasota, Florida, United States Taylor Morrison Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Community Warranty Manager to join our team at Taylor Morrison. As a key member of our customer service team, you will be responsible for ensuring the highest level of customer satisfaction and ensuring that all warranty-related issues are resolved in a timely and efficient manner.Key...


  • Sarasota, Florida, United States Hobart Service Full time

    Become a vital part of Hobart Service, a premier provider of commercial kitchen equipment maintenanceWe are seeking individuals with strong mechanical and electrical skills to effectively troubleshoot, diagnose, repair, and maintain a diverse range of commercial kitchen equipment. This encompasses cooking devices, food processing machinery, dishwashing...


  • Sarasota, Florida, United States TOMMY'S EXPRESS HOLDINGS Full time

    Job OverviewTommy's Express Holdings (TXH) operates a network of premier car wash franchises, renowned for exceptional service and quality. We are seeking a dedicated Shift Lead who will play a crucial role in supporting the management team while fostering a positive environment for both customers and staff.Key ResponsibilitiesDeliver an outstanding customer...


  • Sarasota, Florida, United States Whole Foods Market - Sarasota Full time

    Job SummaryWhole Foods Market - Sarasota is seeking a highly skilled and motivated Meat Associate Team Leader to join our team. As a key member of our meat department, you will be responsible for assisting the Team Leader in all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and...


  • Sarasota, Florida, United States WELLS FARGO BANK Full time

    About Wells Fargo BankWe are a leading financial services company that provides a wide range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals and improve their financial well-being.Job SummaryWe are seeking a highly motivated and customer-focused individual to...


  • Sarasota, Florida, United States Warren Middleton - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Account Manager at Warren Middleton - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service: Provide friendly...


  • Sarasota, Florida, United States RANR Full time

    Job OverviewRANR is seeking a highly skilled and customer-focused Client Engagement Specialist to join our team. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and relationship-building.Key ResponsibilitiesCustomer Engagement:...