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Team Leader for Car Wash Operations
2 months ago
Tommy's Express Holdings (TXH) operates a network of premier car wash franchises, renowned for exceptional service and quality. We are seeking a dedicated Shift Lead who will play a crucial role in supporting the management team while fostering a positive environment for both customers and staff.
Key Responsibilities
- Deliver an outstanding customer experience by welcoming guests with professionalism and courtesy.
- Possess in-depth knowledge of our services and promotions to effectively enhance sales opportunities.
- Address and resolve customer concerns to ensure maximum satisfaction.
- Maintain high standards of store presentation and stay informed about product offerings.
- Drive sales performance through strategic planning and proactive measures to overcome challenges.
- Exhibit exemplary customer service skills at all times.
- Provide assistance with sales transactions and ensure accurate processing at the point of sale.
- Collaborate with team members to ensure seamless service delivery.
- Build and nurture trusting relationships with customers.
Employee Benefits
- 401K plan with company contribution
- Comprehensive medical, dental, and vision insurance
- Paid holidays and personal time off
Physical Requirements
Regularly required to sit, stand, reach, bend, and move throughout the facility. Must be capable of lifting and carrying up to 30 lbs.
Work Environment
This position involves exposure to various environmental conditions, including noise and moving machinery. Employees will work both indoors and outdoors, and may be required to perform manual tasks during slower periods.
Job Types: Full-time, Part-time
Salary: Starting at $16.00 per hour, non-exempt
Shift Availability:
- 10-hour shifts
- 8-hour shifts
- Day and Night shifts
- Weekend availability
Qualifications:
- High school diploma or equivalent preferred
- Previous sales experience is advantageous
- Strong communication and problem-solving abilities
- Collaborative mindset with effective interpersonal skills
- High ethical standards in both professional and personal conduct
- Attention to detail is essential
- Experience with POS systems is preferred
- Friendly and energetic demeanor with a focus on customer service
- Ability to perform under pressure and handle complaints professionally
- Flexible availability for various shifts
- Proficient in using computers, tablets, smartphones, and internet applications.