Store Operations Manager
1 month ago
We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and driving sales growth.
Key Responsibilities- Customer Experience
- Engage with customers and patients, providing exceptional service and resolving any issues that may arise.
- Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.
- Operations
- Hold store keys to open and close the store without management as necessary.
- Assist with and coach team members on warehouse and vendor ordering processes, including opening the back door for vendor deliveries.
- Responsible for registering all related sales on assigned cash register, including records of scanning errors, price verifications, and voids.
- Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics.
- Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise.
- Maintain accurate inventory counts and ensure the accuracy of on-hand quantities.
- Assist with ensuring the Outdate program is followed with team members.
- Responsible for basic department pricing and making daily price changes.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
- Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
- Support execution of Pickup program.
- Have working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested in states where allowed without licensure, certification, or registration.
- Ensure compliance with state and local laws regarding regulated products.
- Responsible for bag checks of team members before leaving the store.
- Comply with all company policies and procedures and maintain respectful relationships with coworkers.
- Training & Personal Development
- Attend training and complete PPLs requested by Manager.
- Communications
- Serve as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
- Report disciplinary issues and customer complaints to management.
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
- Willingness to work flexible schedule, including evening and weekend hours.
- Prefer knowledge of store inventory control.
- Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.
We are an equal opportunity employer and welcome applications from diverse candidates. The actual compensation offered will depend on various factors, including geography, skills, and experience. This role will remain open until filled. To review benefits, please click here. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser. We will consider employment of qualified applicants with arrest and conviction records.
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