Store Operations Manager
4 weeks ago
As a Shift Lead at Walgreens, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a high level of productivity.
Key Responsibilities:
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.
Customer Experience:
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations:
Responsible for holding store keys to open and close without management as necessary.
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Training & Personal Development:
Attends training and completes PPLs requested by Manager.
Obtains and maintains valid PTCB certification or pharmacy license as required by state.
Communications:
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Reports disciplinary issues and customer complaints to management.
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, IL, United States Walgreens Full timeJob Summary:As a Shift Lead at Walgreens, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and leading a team of retail associates. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.Key Responsibilities: Opens and...
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, CO, United States Walgreens Full timeJob Summary:As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment. You will also be responsible for providing excellent customer service, resolving customer issues, and...
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, MO, United States Walgreens Full timeJob Summary:As a Shift Lead at Walgreens, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a safe and organized work environment.Key Responsibilities:Opens and closes the store in the absence of store management, including all required systems start-ups and ensuring the floor...
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