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Assistant Retail Operations Manager

2 months ago

Charlotte, North Carolina, United States Consumer Cellular Full time
Job Overview
The Assistant Retail Operations Manager position is pivotal in ensuring the overall success of the store by enhancing operational efficiency and elevating customer satisfaction. This role demands exceptional customer interaction skills, the ability to nurture and manage talent, and a commitment to leading and developing team members. Strong coaching and performance management abilities are essential for fostering continuous growth among staff. This position oversees both full-time and part-time Mobile Advisors.

Key Responsibilities
  • Oversees all facets of in-store operations within the designated location, which includes staffing, scheduling, customer engagement, sales performance, merchandising, and inventory oversight.
  • Cultivates and maintains essential relationships with senior management and field leadership.
  • Promotes effective communication and collaboration with the in-store team and field leadership to ensure alignment with all directives.
  • Enhances employee satisfaction through proactive engagement initiatives.
  • Drives performance in-store to meet all sales and customer service targets.
Leadership and Decision-Making Responsibilities
  • Collaborates with senior management and field sales leaders to fulfill company objectives.
  • Engages in regular leadership meetings to discuss store performance and strategies.
  • Provides consistent updates and reports to senior management regarding store operations.
  • Participates in all required training programs and ensures that all store employees are adequately trained at all times.
  • Offers insights on current store performance, formulates action plans for future improvements, and ensures the execution of those plans.
  • Directly mentors and trains sales representatives within the store environment.