Onboarding Specialist

2 weeks ago


Phoenix, Arizona, United States VeeAR Projects Inc. Full time

Job Title: Onboarding Specialist

Job Location: Phoenix, AZ

Workplace type: Hybrid

Employment type: 12+ Months Contract

Job Description:

We are seeking a highly motivated and detail-oriented Onboarding Specialist to join our team at VeeAR Projects Inc. in Phoenix, AZ. As a key member of our hybrid team, you will be responsible for delivering world-class client experiences through strong written and verbal communication skills.

Key Responsibilities:

  • Develop and maintain effective relationships with clients through excellent communication and problem-solving skills.
  • Manage multiple work queues and prioritize tasks to meet service level agreements.
  • Stay up-to-date with complex regulatory requirements, corporate structures, and procedures to ensure accurate and timely delivery of services.
  • Provide solutions to complex client inquiries through thorough research and analysis.
  • Handle challenging conversations with clients in a professional and empathetic manner.
  • Collaborate with internal teams to ensure seamless onboarding processes and high-quality client experiences.

Requirements:

  • Strong written and verbal communication skills with a passion for delivering exceptional client experiences.
  • Highly motivated self-starter with an impeccable work ethic and ability to meet deadlines.
  • Detailed-oriented with a keen eye for accuracy and quality of work.
  • Ability to multi-task, handle high volumes, and effectively manage time.
  • Prior experience working in a consultative client-facing role requiring client communication via telephone, video conference, and email.

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