Business Support Specialist
3 weeks ago
We are a customer-centric bank that values leadership, community engagement, and relationship building.
We strive to provide an excellent customer experience through our dedicated team of professionals.
About the RoleThis is a full-time in-office position supporting a commercial officer in the Commercial Lending Department.
The primary responsibility will be to provide prompt, efficient, and friendly customer service while suggesting bank products and services that meet customers' needs.
Main Responsibilities- Provide exceptional customer service, resolving issues promptly and efficiently
- Suggest relevant bank products and services to customers based on their needs
- Assist customers with account-related requests, ensuring accurate and timely processing
- Log and update the bank's system with notes regarding customer interaction, maintaining a high level of confidentiality
- Support the commercial lending officer with loan collection and other tasks as required
- Demonstrated customer service and goal-oriented skills, with a strong ability to build relationships
- Able to process transactions accurately and efficiently, with a focus on attention to detail
- Proficient in computer skills and Microsoft Office applications, with a willingness to learn new systems
- Bilingual (English & Spanish) for border markets, although not essential for this role
- Basic math skills, with the ability to apply them in a real-world context
We offer a competitive salary package, including an estimated annual salary of $47,500 - $62,000, depending on experience.
In addition to a competitive salary, we also offer a range of benefits, including opportunities for career growth and development.
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