IT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Peraton. The successful candidate will be responsible for providing technical support to our customers, resolving hardware, software, and connectivity issues, and maintaining system stability through advanced analytical techniques and proactive maintenance.
Key Responsibilities
- Resolve hardware, software, and connectivity issues for end users
- Maintain system stability through advanced analytical techniques and proactive maintenance
- Reimage PCs/laptops when necessary and perform periodic PC refreshes and updates
- Recover desktop images from malware and ransomware, as well as from hard drive crashes
- Perform monthly patch management and device Installs, Moves, Adds, Changes and Deletions on customer devices
- Manage hardware and software licenses inventory and provide on-site troubleshooting for computer and network issues
- Review customer feedback and prepare daily reports on team achievements and upcoming goals
Requirements
- U.S. citizenship and an active SECRET Government Security Clearance
- At least 2 years' experience in IT support
- Experience with Windows and Mac OS
Preferred Qualifications
- CompTIA A+ Certification
- MCSE Certification
- ITIL v3 Certification
- HDI-CSR Certification
- Experience using Remedy or ServiceNow as a CRM
- Previous experience providing desktop support to a federal government agency
Education and Experience
High school diploma (or equivalent) and 9 years of experience; Associate degree and 7 years of experience; Bachelor's degree and 5 years of experience; Master's degree and 3 years of experience
About Peraton
Peraton is a next-generation national security company that delivers solutions and technologies to protect our nation and allies. Visit peraton.com to learn more.
Target Salary Range
$66,000 - $106,000
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