Network Infrastructure Specialist
4 weeks ago
Network Support Technician I
Job Summary
PDI Technologies is seeking a skilled Network Support Technician I to join our team. As a Network Support Technician I, you will be responsible for providing remote technical support and troubleshooting for network-related issues.
Key Responsibilities
- Troubleshoot and resolve network hardware, software, and connectivity issues that come through the customer support interaction queue.
- Assist in the installation, configuration, and maintenance of network hardware such as routers, switches, and firewalls.
- Collaborate with other IT professionals to ensure smooth integration of new technologies into existing network systems.
- Provide technical support to end-users for network-related issues, including remote access and VPNs.
Requirements
- Associate's Degree in Computer Science, Information Technology, related field, or equivalent work experience.
- Basic understanding of network protocols, including TCP/IP, DNS, and DHCP.
- Familiarity with network monitoring and diagnostic tools.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work both independently and as part of a team.
- Willingness to learn and adapt to new technologies and processes.
Preferred Qualifications
- Relevant certifications such as CompTIA Network+, Security+, Cisco CCNA, or similar.
- Experience with network hardware from vendors such as Cisco Meraki, Cradlepoint, Fortinet, or systems using Linux.
What We Offer
PDI Technologies is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
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