Technology Field Services Specialist

2 weeks ago

Nashville, Tennessee, United States Regions Bank Full time
Job Summary:

Regions Bank is seeking a skilled Technology Field Services Technician to join our team. As a key member of our IT department, you will be responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Key Responsibilities:
  • Install and configure computer hardware and software, peripherals, and printers.
  • Diagnose and troubleshoot hardware and software issues within the computing environment.
  • Coordinate warranty repairs, replacements, and returns with manufacturers to resolve operating issues.
  • Assist in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling.
  • Record, update, and document tickets in Information Technology ticketing systems.
  • Coordinate technology issues related to facility renovations, new construction, and associate moves.
  • Coordinate computer hardware and software purchases, including determining customer requirements and specifications.
  • Maintain accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal.
  • Provide training and technical assistance to users.
  • Support Facilities and Business Unit projects.
  • Perform other job-related duties and responsibilities as needed.
  • Travel as necessary.

Requirements:
  • High School Diploma or GED.
  • Four (4) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems.
  • Ability to lift or move items up to 50 pounds.
  • A valid driver's license.

Preferred Qualifications:
  • A+ Certification.
  • Some college level courses plus technical training.
  • Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling.

Competencies:
  • Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution.
  • Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions.
  • Advanced knowledge of physical server environments, network folder access, and drive mappings.
  • Excellent interpersonal and communication skills.
  • Outstanding customer service.
  • Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs.
  • Thorough understanding of LAN/WAN network hardware, implementation, and support.

Location: Nashville, Tennessee. Regions Bank is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and a collaborative work environment. If you are a motivated and detail-oriented individual with a passion for technology, please submit your application. We look forward to reviewing your qualifications.

Please note: This job is not incentive eligible. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:
Minimum: $48,710.00 USD
Median: $62,220.00 USD
Incentive Pay Plans: This job is not incentive eligible.

Benefits Information:
Regions Bank offers a benefits package that is flexible, comprehensive, and recognizes that “one size does not fit all” for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions Bank for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Location Details:
Perimeter Hill
Location: Nashville, Tennessee.

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