IT Support Specialist

4 weeks ago

Pasadena, California, United States NewMarket Corporation Full time
Job Summary

We are seeking a highly skilled IT Analyst to join our team at NewMarket Corporation. As an IT Analyst, you will provide technical support and assistance to our employees, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Provide technical support and assistance to employees on various hardware and software issues.
  • Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems.
  • Ability to work in a chemical manufacturing facility and maintain a safety-first mentality on every task.
  • Strong knowledge and support of PC hardware and software while maintaining SLA's.
  • General Local User Support.
  • Basic PC/Laptop and network troubleshooting and repair.
  • Peripheral support to include printers, faxes, projectors, etc.
  • PC/Laptop and peripheral setup and upgrades, as directed.
  • Application support and installation.
  • Log all calls and actions taken.
  • General IT Shop Support.
  • Maintain PC inventories and pertinent data (spreadsheet with description/user/location). Keep the IT environments clean and well-managed.
  • Image or configure PC's, perform PC imaging or reloading, as needed.
  • Evaluate existing systems.
  • virus and security updates are current.
  • check the overall health of the system.
  • review installed software for health, relevance, need and licensing.
  • Store and recycle old equipment.
  • Backup Monitoring and tape exchange, as directed.
  • Provide alternate IT support for all issues when the IT Generalist is unavailable.
  • Be prepared to be on call and to work with technical support from corporate or elsewhere.
  • Be prepared to travel to Port Arthur or to Houston Sales Office (The Woodlands).
  • Ad hoc assignments such as office relocations, reports, file, and data support.
  • Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc.
  • Develop and maintain a positive relationship with customers, peers, and management.
Requirements
  • 1 – 2+ years' experience in a helpdesk or IT support environment.
  • Microsoft Certified Professional.
  • Associates Degree in IT.
Preferred Qualifications
  • Strong knowledge of PC Hardware.
  • Remote Access concepts.
  • All Windows Operating Systems.
  • Microsoft Office (all products).
  • Ad hoc application support and research.
  • Windows networking.
  • PC imaging.
Essential Skills
  • Effective leadership skills and the ability to work productively in a cross-functional team environment.
  • Strong analytical skills.
  • Ability to effectively solve problems and resolve conflicts.
  • Organizational skills and can prioritize work, develop appropriate timelines and work to deadlines.
  • Effective oral and written communication skills.
  • Skills, software knowledge and/or certifications specific to the industry/function.
  • Ability to physically maneuver while providing support that may require crawling, climbing, or walking long distance in plant environment.
  • Travel 25% - to Port Arthur, TX, and Houston Sales office (The Woodlands).
  • Willingness to be on call and travel to the plant after hours as required.

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