Technology Support Specialist

4 weeks ago

Pasadena, California, United States Mayfield Senior School Full time

Job Summary

Mayfield Senior School is seeking a highly skilled Technology Support Specialist to provide technical assistance and support to students, faculty, and staff. The ideal candidate will have a strong understanding of current technologies, including state-of-the-art hardware and software capabilities.

Key Responsibilities

  • Manage daily operations of the Help Desk, managing the ticketing system and providing technical assistance and support for all users.
  • Provide technical support for laptops used by students, faculty, and staff, including hardware and software troubleshooting, system configuration, and user assistance.
  • Provide instruction and support in the use of classroom peripheral devices, including projectors, document cameras, and Apple TVs/Chromecasts.
  • Assist with classroom setup and breakdown projects, installing technology equipment, and ensuring classrooms are ready for the next academic year.
  • Document and follow standard computer setup procedures.
  • Track and maintain inventory in good working condition.
  • Install new software and maintain licensing compliance.
  • Identify when system problems require larger-scale resolution, such as manufacturer training, product replacement, or upgrades.
  • Assist with monitoring and maintaining the school's computer systems and networks.
  • Coordinate with external providers, in particular Knowing Technologies, the company supporting Mayfield's network capabilities.
  • Troubleshoot other systems as needed for Voice-over-IP (VOIP) phone system, security cameras, etc.
  • Assist with coordination and setup of various AV meetings and events throughout the campus.
  • Troubleshoot and implement solutions for client systems via SHS back-end system platforms.

Requirements

  • Minimum of three years of experience supporting multiple users in Windows and Mac environments.
  • College or technical degree in the technology field or a high demonstrable technical aptitude and substantial professional experience that provides the equivalent knowledge, skills, and abilities.
  • A minimum of three years of experience supporting Mac OS, applications, and hardware.
  • Demonstrated experience in current technologies including state-of-the-art hardware and software capabilities.
  • Clear commitment to the educational philosophy of the school as articulated in the Goals and Criteria of a Holy Child education and professional behavior based upon these policies.
  • Strong organizational skills; ability to manage interrupt-driven workload.
  • Strong understanding of the Mac and Windows operating systems.
  • Demonstrated time management skills; ability to prioritize support requests, work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all support requests are resolved within acceptable time frames.
  • Effective, polite, and eager communicator, both written and verbal.
  • Team player and ability to work well with a diverse group of students and colleagues.

Physical Requirements and Work Environment

  • Regularly crawl under or around furniture to install computer equipment.
  • Must be able to comfortably and safely climb ladders and reach to install computer wiring and perform other tasks.
  • Exposed to a combination of normal office-type environments, outdoors, and shop environments.
  • Must be able to lift at least 25 pounds unassisted.

Salary

The annual salary range for this position is $35-$40 per hour based on 3.5 days per week. A comprehensive benefits package will be provided including 403B matching contributions upon hire.

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