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Customer Care Associate
2 months ago
Position Summary: As a vital member of our team at Trispoke Managed Services, you will serve as the primary point of contact for customer inquiries and requests. Your role will involve addressing basic customer needs through various communication channels including phone, email, and other digital platforms.
Key Responsibilities:
- Respond to customer inquiries and process orders efficiently.
- Provide essential information regarding products, services, and pricing.
- Handle returns and adjustments in accordance with company policies.
- Generate and maintain reports as necessary.
- Utilize computer systems effectively to manage customer interactions.
- Collaborate with internal resources to resolve specific customer issues.
- Exercise sound judgment and maintain professionalism in all communications.
Qualifications: The ideal candidate will possess strong communication skills and a basic understanding of computer systems. You will be expected to keep information organized and accessible, ensuring a smooth workflow.
Join us in delivering exceptional service and support to our valued customers.
